Japan's largest rail operator is reporting problems with its online reservation system that may be related to the tax hike. Officials at East Japan Railway Company haven't pinpointed the cause. But they say it could have something to do with the new rate or an ongoing system upgrade.
The officials say customers are unable to receive tickets ...reserved on the "Eki Net" website ... from machines at train stations.
Workers have put up notices asking customers to get their tickets at counters. No confusion has been reported.
The officials say the trouble started at around 5:30 a.m. Tuesday morning and affects many of their services in and around Tokyo.
Over 10 million people are registered with "Eki Net."
They can use the site to reserve tickets for the Shinkansen and express trains and then receive their tickets at stations.