There have been quite a few reports recently about the Nintendo Switch’s Joy-Con drift. Many players have experienced that their joysticks are becoming unreliable and pointing them in random directions when they’re playing a game even when they haven’t been physically pushed. Nintendo hasn’t acknowledged that this is a defect yet but a new report claims that the company will fix Joy-Con drift for free even for customers who may be out of warranty.
There were reports that Nintendo could face a class action lawsuit over this so perhaps that’s why the company has decided to be proactive about this and fix the issue even for customers who may not be covered by warranty.
Vice News claims to have obtained an internal Nintendo memo which directs the company’s customer service division to repair the affected controllers for free and even provide refunds for previous repairs without requiring the customer to prove that they purchased a Switch console and have a valid warranty.
If this ends up being true, it would be nothing short of a silent admission by Nintendo that this issue is indeed real, but it also goes to show that the company is willing to pull out all the stops to make it right for affected customers. There hasn’t been an official comment on this from Nintendo as yet.
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