Ricoh today announced that it has been positioned in the “Leaders” quadrant of the Gartner “Magic Quadrant for Managed Print and Content Services Worldwide”*1. This is the fifth consecutive year Ricoh has received the leadership designation from Gartner.
This year's Magic Quadrant goes beyond Managed Print Services (MPS) to include Managed Content Services (MCS), which Gartner defines as a comprehensive solution that rationalizes, streamlines and optimizes business communications by providing customers with consultative help, software, and implementation. According to Gartner, “Leaders provide MPS and MCS to a wide range of customers, including the largest and most geographically dispersed, so they must demonstrate a truly global reach. They must demonstrate not only the skills to deliver today's MPS and MCS, but also the understanding, initiative and resources to prepare for tomorrow's MPS and MCS. Leaders characteristically augment the full scope of MPS with a wide range of added-value services.”
Ricoh Managed Document Services optimizes and manages an organization's print and electronic information infrastructure. By conducting an in-depth analysis of how the company accesses, uses and stores both print and electronic information, Ricoh identifies inefficiencies in the capture, transformation and management of information, then builds a strategy to address customers’ specific issues, including document process and print device optimization.
Ricoh service teams then implement the solution and help customers manage the resulting changes. Ultimately, these services from Ricoh enable customers to get more value out of information by making it more available, adaptable, searchable, intelligible, portable and reusable.
“We believe our positioning in this year’s Gartner Magic Quadrant validates our strategic investments, our services methodology, and our ongoing portfolio enhancements,” said Yoshi Sasaki, General Manager, Business Services Center, Business Solutions Group, Ricoh Company, Ltd. “Whether it’s managing our customers’ print operations, streamlining their business processes, or optimizing their IT environment, we continue to provide them with the options they need to successfully navigate change in the new world of work.”